Privacy Policy

Effective Date: 02/18/2025

Last Updated: 02/18/2025

1. Introduction

Dental Dial Inc. (“Company,” “we,” “our,” or “us”) operates the website oralai.com and provides services related to communication management for dental offices, including but not limited to phone call handling and notifications. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our services and website.

2. Information We Collect

2.1. Information You Provide Directly

- Contact Information: Names, phone numbers, and email addresses provided by users for communication purposes.

- Account Information: Business details, administrative contacts, and preferences set within our services.

- Customer Communications: Messages, call logs, or other interactions made through our platform.

2.2. Information Collected Automatically

- Call & Message Metadata: When using our communication services, we may collect timestamps, phone numbers, and call durations.

- Device & Usage Data: Browser type, IP address, and interaction data when visiting our website.

2.3. Information from Third Parties

- Service Providers & Integrations: If you use third-party integrations with our platform (e.g., VoIP providers, messaging platforms), we may collect data necessary to enable these functionalities.

3. How We Use Your Information

- Provide and operate our communication and notification services.

- Deliver SMS, email, or phone-based alerts as configured by users.

- Maintain compliance with industry regulations (e.g. HIPAA).

- Improve service quality, security, and user experience.

- Communicate with users regarding support, updates, or policy changes.

4. How We Share Information

We do not sell personal information. We may share data in the following circumstances:

- With Service Providers: We may share data with vendors (e.g., Twilio, SendGrid) to facilitate communications.

- For Legal Compliance: If required by law, we may disclose data to comply with legal obligations or regulatory inquiries.

- Business Transfers: In case of a merger, acquisition, or asset sale, data may be transferred in accordance with this Privacy Policy.

5. Your Choices & Opt-Out Options

- SMS Opt-Out: Users may opt out of receiving SMS messages by replying "STOP" at any time.

- Email Opt-Out: Users can unsubscribe via a link in email communications.

- Account Preferences: Users can adjust notification settings within their account dashboard.

If you have concerns about data processing, you may contact us at [email protected].

6. Data Security & Retention

- We implement industry-standard security measures to protect data.

- Data is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

- Communications and stored data may be encrypted where applicable.

7. Compliance with SMS Regulations

By using our services, you agree to receive notifications from us based on your configured preferences.

- Consent Requirement: Users must provide valid consent to receive SMS messages.

- Message & Data Rates: Standard carrier rates may apply.

- Help & Support: Users can text "HELP" for assistance or "STOP" to opt out.

8. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available at oralai.com/privacy-policy. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries, please contact us:

Email: [email protected]