For orthodontists
An AI receptionist for orthodontic practices.
OralAI is an AI receptionist for orthodontic practices. It answers your calls after hours and when every line is busy, and books patients into Cloud 9, Dolphin or OrthoTrac by the rules you set. Parents calling for a child, a wire poking at night, a caller who speaks Spanish: each call follows your office’s rules.
- 30-day trial
- Keeps your number
- Books into Cloud 9, Dolphin & OrthoTrac
At a glance
How does OralAI work for an orthodontic practice?
- Practice systems
- Books into Cloud 9, Dolphin and OrthoTrac, by the providers, visit types and hours you choose.
- Calls it covers
- After hours, lunch, overflow or all calls. Keep your number and your phone system.
- Parents and patients
- It doesn’t assume the caller is the patient. It asks who the visit is for, and asks for a parent or guardian’s name when the patient is a minor.
- Emergencies
- Your protocol: a warm transfer, a text to the on-call doctor, or a detailed message. First aid only from your protocol, and it never diagnoses.
- Questions about your office
- Answered from your website and a short checklist: your hours, locations and services. It never quotes prices.
- Languages
- More than 90. English by default; it switches when the caller does.
- Locations
- One location or many. Each gets its own number and settings, with one shared view.
- After the call
- Every call in your OralAI call log, with a summary, transcript and recording. Urgent calls reach you right away by text or email.
On the phone
What does OralAI do with an after-hours call?
- 1
A parent asks about braces
At 8pm, a parent calls about braces for their son. OralAI answers from what your website says, offers a time that fits your rules, and books it.
- 2
A wire is poking
OralAI follows your protocol: a text to the doctor on call, a warm transfer, or a detailed message for the morning. First aid only from your protocol.
- 3
The caller speaks Spanish
OralAI switches to Spanish when the caller does, with no menu, and helps them the same way.
FAQ
Questions orthodontists ask us
Does OralAI work with Cloud 9, Dolphin and OrthoTrac?
Yes. OralAI books into all three, by the providers, visit types and hours you choose. It also books into Dentrix, Open Dental, Eaglesoft and more.
What should an orthodontist look for in an AI receptionist?
It should book into your practice system, not just take messages, and sign a BAA. It should follow your protocol for broken brackets and poking wires, and handle parents calling for a child. Call it as a parent before you choose.
What does it do when a bracket breaks or a wire pokes after hours?
It follows your protocol: a warm transfer, a text to the on-call doctor, or a detailed message for the morning. It gives first aid only from your protocol and never diagnoses.
Parents call for their kids. Does it handle that?
Yes. It doesn’t assume the caller is the patient. It asks who the visit is for, and asks for a parent or guardian’s name when the patient is a minor.
Will it quote prices for braces or aligners?
No. It never quotes prices. When a caller needs your team, it takes a message, and you see it in your call log.
Can it talk with parents in Spanish?
Yes. It speaks more than 90 languages, including Spanish, and switches when the caller does. No menu.
How hard is it to set up?
One setup call. We learn your office from your website and a short checklist, connect your schedule, and you forward the calls you want covered. You keep your number.
Is it HIPAA compliant?
Yes. We sign a BAA with every office. It verifies who’s calling before it opens a record, and keeps patient details out of email and text alerts.
What does it cost? Is there a trial?
It depends on the products you use and your call volume. Every office starts with a free trial: 30 days or 150 call minutes per location, whichever comes first.
Is OralAI made by Cloud 9, Dolphin or OrthoTrac?
No. OralAI is an independent company that works with them. Cloud 9, Dolphin and OrthoTrac are trademarks of their owners.
More about OralAI
- Works with your systemsEvery practice and phone system OralAI works with, including Dentrix and Open Dental.Read more
- How to choose an AI receptionistTen questions to ask before you choose, and a 15-minute test.Read more
- After-hours answering serviceCalls answered and booked when you’re closed.Read more
Give your front desk the day back.
Every office starts with a 30-day trial. Keep your number. Turn it off anytime.