Buyer’s checklist
How to choose the best AI receptionist for a dental office.
The best AI receptionist for a dental office books straight into your practice system, signs a BAA, follows your emergency protocol and hands calls to your team when a person is needed. Before you choose one, call it as a patient: it should sound natural and book a real appointment, not just take a message.
- 30-day trial
- Keeps your number
- Books into Dentrix, Open Dental & more
A 15-minute test
Test it the way a patient would.
- 1
List what you need covered
After hours, lunch or overflow. Which practice system it has to book into, and which languages your patients speak.
- 2
Call it as a patient
Book a cleaning, report a toothache at 9pm, switch languages halfway. Listen for a real booking, not just a message.
- 3
Hear it as your office
Ask for a demo set up with your office’s name, hours and services, so you judge it on your callers, not a made-up office.
Checklist
Ten questions to ask before you choose
Does it book into your practice system, or just take messages?
Ask which systems it books into and whether it finds real openings by provider and visit type. A patient who books on the call hangs up with a time. OralAI books into Dentrix, Open Dental, Eaglesoft and more.
Can you control what it books?
You should decide which providers, visit types and hours it can book. OralAI checks your provider, chair and visit-type rules before it offers a time, and offers the next time that fits if one breaks a rule.
Does it sound natural?
Call it and listen. It should sound warm on a booking and calm in an emergency, and handle interruptions without starting over. OralAI speaks with natural expression, and you can try a live call in your browser.
Will patients know it’s an AI?
They should. A good AI receptionist says what it is up front. OralAI introduces itself as your office’s AI assistant on every call.
Is it HIPAA compliant, and will it sign a BAA?
Any service that hears patient details for you should sign a business associate agreement (BAA) before it takes a call. Also ask how it checks who’s calling before it opens a record. OralAI is HIPAA compliant, signs a BAA with every office, and keeps patient details out of email and text alerts.
What does it do in a dental emergency?
It should follow your protocol, not its own, and never diagnose. Ask whether it can transfer the call, text the on-call doctor or take a detailed message. OralAI does whichever you choose, and gives first aid only from your protocol.
How does it hand calls to your team?
Ask how urgent calls reach the right person, and what your team sees after each call. OralAI can transfer calls to your front desk. After hours, it texts or emails the right doctor or staff member about anything urgent or that needs same-day attention. Every call comes with a summary, transcript and recording.
Does it speak your patients’ languages?
Ask which languages it speaks and whether callers have to pick from a menu. OralAI speaks more than 90 languages and switches when the caller does, with no menu.
Do you keep your number and phone system?
You shouldn’t need a new number or new phones. Forwarding the calls you want covered should be enough. OralAI works with any phone system that can forward calls, and you choose which ones: after hours, lunch, overflow or all calls.
Can you try it before you commit?
Look for a live demo you can call today and a trial on your own calls. OralAI has a live demo line and a free trial: 30 days or 150 call minutes per location, whichever comes first.
More about OralAI
- AI dental receptionistHear sample calls and see how OralAI books, handles emergencies and logs every call.Read more
- Works with your systemsDentrix, Open Dental, Eaglesoft and more, plus the phones you already have.Read more
- After-hours answering serviceCalls answered and booked when you’re closed.Read more
Give your front desk the day back.
Every office starts with a 30-day trial. Keep your number. Turn it off anytime.