For pediatric dental offices
A pediatric dental answering service that talks with parents.
OralAI is an AI answering service for pediatric dental offices. It answers parents after hours and when every line is busy, and books their child’s visit into your schedule by the rules you set. It expects a parent on the line, asks which phone number is on the child’s record, and takes a parent or guardian’s name for each new patient.
- Used by pediatric offices today
- 30-day trial
- Keeps your number
- Spanish and 90+ languages
At a glance
How does OralAI handle calls from parents?
- Who’s calling
- At a pediatric office it expects a parent calling about their child, and asks for the child’s name and date of birth.
- The child’s record
- Families often have more than one number on file. It asks which number is on the child’s record instead of assuming the caller ID.
- New patients
- It takes the child’s name and date of birth, a parent or guardian’s name, the best phone number and email, and insurance. Then it books the first visit.
- Booking
- Books into Dentrix, Open Dental, Eaglesoft and more, by the providers, chairs, visit types and hours you choose. When a parent asks for after school, it offers only times you allow.
- Emergencies
- Your protocol for a knocked-out or broken tooth: a warm transfer, a text to the doctor on call, or a detailed message. First aid only from your protocol, and it never diagnoses.
- Languages
- More than 90, Spanish included. It switches when the parent does. No phone menu.
- Privacy
- HIPAA compliant, with a BAA for every office. It verifies who’s calling before it opens a record.
- After the call
- Every call in your OralAI call log, with a summary, transcript and recording. Urgent calls reach you right away by text or email.
Sample call
What does a call from a parent sound like?
A parent calls a pediatric office at lunch to move her daughter’s cleaning. OralAI switches to Spanish when she asks, checks her daughter’s date of birth and moves the visit. Each line shows its English translation.
Incoming call
Little Sprouts Pediatric Dentistry · Pediatric dentistry
Play the call
0:00 / 0:47
What it did1 of 7
A sample call at a made-up office, recreated with the voices our offices choose from. Names and details are invented.
FAQ
Questions pediatric offices ask us
What should a pediatric office look for in an answering service?
It should talk with parents and book into your practice system, not just take messages. It should follow your emergency protocol and sign a BAA. If your families speak Spanish, it should too. Call it as a parent before you choose.
Does it know the caller is a parent?
Yes. At a pediatric office it expects a parent calling about their child. It asks for the child’s name and date of birth, and which phone number is on the child’s record.
Can it book new patients?
Yes. It takes the child’s name and date of birth, a parent or guardian’s name, the best phone number and email, and insurance. Then it books the visit into your schedule by your rules.
Can parents get an after-school time?
Yes. It searches for the days and times the parent asks for, and offers only times you allow, by provider, chair and visit type.
What happens when a child knocks out a tooth after hours?
It follows your protocol: a warm transfer, a text to the doctor on call, or a detailed message for the morning. It gives first aid only from your protocol and never diagnoses. It also asks what the child has taken for pain, so the doctor knows.
Can it talk with parents in Spanish?
Yes. It speaks more than 90 languages, including Spanish, and switches when the parent does. No menu. Your team still gets a summary of the call in English.
Is it HIPAA compliant?
Yes. We sign a BAA with every office. It verifies who’s calling before it opens a record, and keeps patient details out of email and text alerts.
How hard is it to set up?
One setup call. We learn your office from your website and a short checklist, connect your schedule, and you forward the calls you want covered. You keep your number.
What does it cost? Is there a trial?
It depends on the products you use and your call volume. Every office starts with a free trial: 30 days or 150 call minutes per location, whichever comes first.
More about OralAI
- After-hours answering serviceCalls answered and booked when you’re closed.Read more
- Spanish-speaking receptionistSpanish when the caller speaks it, and every call summed up in English.Read more
- AI receptionist for orthodontistsParents, poking wires, and booking into Cloud 9, Dolphin or OrthoTrac.Read more
Give your front desk the day back.
Every office starts with a 30-day trial. Keep your number. Turn it off anytime.